null

Privacy Policy

Privacy Policy for KonnectDirect

Last Updated: 1 December 2024

At KonnectDirect, we are committed to protecting your privacy and providing a secure online experience. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or interact with us in any way.

By using our website, you consent to the collection and use of your information in accordance with this Privacy Policy.

About Us

KonnectDirect is a leading supplier of industrial, commercial, building and hardware products across Australia and New Zealand. As a trusted part of the Coventry Group, we are committed to providing high-quality products and services while ensuring your personal information is treated with care and in compliance with all relevant privacy laws.

1. Information We Collect

We collect the following types of personal information to improve your shopping experience:

  • Personal Identification Information: When you place an order or create an account, we collect details such as your name, email address, phone number, billing and shipping addresses, and payment information.

  • Technical Data: This includes information like your IP address, browser type, device type, operating system, and browsing activity on our website (such as pages visited, time spent, and actions taken). This helps us optimize your experience and enhance the website's functionality.

  • Transactional Data: Information related to your orders, including the products you purchase, quantities, transaction history, and order status.

  • Communication Data: Records of any communications with us, such as customer service inquiries, feedback, or responses to surveys.

2. How We Use Your Information

We use your personal information for the following purposes:

  • Order Processing: To fulfill your orders, process payments, and manage shipping.

  • Customer Support: To respond to your inquiries, process returns, and provide customer service.

  • Marketing and Communications: To send you promotional emails, newsletters, and special offers (with your consent). You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

  • Website and Service Improvement: To analyze website traffic and user behavior to optimize your shopping experience.

  • Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

3. How We Protect Your Information

We use reasonable security measures to protect your personal data, including encryption (SSL), secure payment processing, and access controls to limit who can view your information. While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

4. Payment Processing through Windcave and BigCommerce

When you make a purchase, your payment details are securely processed by Windcave (formerly Payment Express), our third-party payment gateway. Windcave complies with PCI-DSS (Payment Card Industry Data Security Standard) to ensure the protection of your payment information during transactions. KonnectDirect does not store your credit card details. For more information on how Windcave handles your payment data, please refer to their [Privacy Policy].

Additionally, BigCommerce, the eCommerce platform powering our website, follows stringent security practices to protect your data and ensure a seamless shopping experience. For more information on BigCommerce's data security practices, please review their [Privacy Policy].

5. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your data in the following situations:

  • Service Providers: We may share your information with third-party service providers, such as payment processors, shipping companies, email service providers, and website hosting providers who assist us in running our business and fulfilling orders. These third parties are only authorized to use your data as necessary for their functions and are required to protect your information.

  • Legal Compliance: We may disclose your personal data if required by law, such as to comply with a subpoena or legal process, or to protect the rights, property, or safety of KonnectDirect, our customers, or others.

6. Cookies, Tracking Technologies, and Beacons

We use cookies and other tracking technologies to enhance your browsing experience and gather insights about how our website is used. These technologies help us improve our services and personalize your experience.

  • Cookies: These are small data files stored on your device when you visit our website. Cookies help us remember your preferences, track your cart items, and improve the overall experience.

  • Tracking Pixels and Beacons: We use tracking technologies like web beacons (also known as pixels or tags) to monitor user interactions with our website and marketing emails. This helps us gather analytics and optimize our website and marketing campaigns.

Types of Tracking Technologies We Use:

  • Google Analytics: We use Google Analytics to collect anonymous data about how visitors interact with our website. This includes information such as pages visited, duration of visit, and how users arrived at our site. Google Analytics uses cookies to analyze this data and help us optimize the website. For more information, please review Google's [Privacy Policy].

  • Facebook Pixel: We may use the Facebook Pixel to track the effectiveness of our ad campaigns and retarget visitors with relevant ads on Facebook. The Facebook Pixel collects data on your interactions with our website for personalized advertising. For more details, please see Facebook’s [Privacy Policy].

  • Other Third-Party Tracking Tools: We may also use third-party marketing tools like Google Ads or retargeting services to display ads based on your previous interactions with our website.

You can manage or disable cookies and other tracking technologies through your browser settings, but please note that disabling these technologies may limit some website features.

7. Opting Out of Tracking Technologies

You can opt out of tracking technologies using the following methods:

  • Google Analytics Opt-out: You can prevent Google Analytics from collecting your data by using the [Google Analytics Opt-out Browser Add-on].

  • Facebook Pixel Opt-out: You can manage your Facebook ad preferences and opt out of personalized ads by visiting [Facebook Ad Settings].

  • Advertising Network Opt-out: You can opt out of personalized advertising from many ad networks by visiting the [Digital Advertising Alliance’s opt-out page] (for U.S. residents) or the [European Interactive Digital Advertising Alliance’s opt-out page] (for European residents).

8. Use of Google Services and Advertising

We use Google Merchant Center, Google Ads, and Google Analytics to promote our products and services through Google’s advertising network.

  • Google Merchant Center: We use this service to list our products on Google Shopping and other platforms. Google collects browsing data to personalize the ads you see.

  • Google Ads and Remarketing: We use Google Ads to run targeted campaigns. Google Remarketing helps us show ads to previous site visitors based on their past behavior. Google uses cookies and other technologies to deliver these ads.

9. Use of Facebook Marketplace and Advertising

KonnectDirect may list our products on Facebook Marketplace and utilize Facebook Ads to interact with customers and promote our products.

  • Product Listings on Facebook Marketplace: Facebook collects interaction data when you browse or purchase through Facebook Marketplace.

  • Advertising and Retargeting: Facebook Pixel helps us track visitors and deliver tailored ads based on past behavior.

10. Third-Party Links

Our website may contain links to third-party websites that have their own privacy policies. We are not responsible for the content or practices of these external sites and recommend reviewing their privacy policies.

11. Accessing and Updating Your Information

You have the right to request access to the personal information we hold about you. If your information is incorrect, incomplete, or outdated, you may request an update. To access or update your information, please contact us at [contact email].

12. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete that information.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal obligations. Any updates will be posted here, with the "Last Updated" date revised accordingly. Please review this policy periodically.

14. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal data, please contact us at:

KonnectDirect
Email: orders@konnectdirect.com.au
Phone: 1300 KONNECT